Security & Privacy
Thank you for visiting www.cocoacollectivexchange.com. Cocoa Collective Xchange (“Cocoa Collective Xchange”) is committed to protecting your privacy.
What Personal Information Is Collected
Depending on how you use Cocoa Collective Xchange, we may ask you to share personal information with us. Whether you choose to give Cocoa Collective Xchange information is completely up to you, but keep in mind that if you withhold information, you may not be able to use some of our services.
When Personal Information is Collected
Cocoa Collective Xchange will ask you for information, including some personal information, if you use one of several services:
Becoming a Registered User of www.cocoacollectivexchange.com.
In order to become a registered user of www.cocoacollectivexchange.com, you need to share some personal information, such as your name and e-mail address. You do not have to be a registered user to visit the Sites. But, you will have to register if you want to place orders or make full use of our services. Once you register, you will have an account with Cocoa Collective Xchange and a password to access that account. You may never use another person's account without permission and you may not use anyone else's password. You should keep your registration current and complete. You are responsible for maintaining the confidentiality of your account and password. Please also let us know if there is any unauthorized use of your account or password. We recommend that you always log out from your account at the end of a session with us to prevent other people from accessing your account without your permission.
Making a Purchase on www.cocoacollectivexchange.com.
When you buy something on www.cocoacollectivexchange.com, you have to supply a billing address, phone number, shipping address, and credit card information. By making a purchase, you become a registered user of www.cocoacollectivexchange.com. You can choose to store information needed to make a purchase, such as your credit card number, shipping and billing addresses in the My Account page. If you change your mind about storing this information, you can amend or delete it by going to the relevant area of the My Account page and following the instructions. You can access this section using your registration password.
Sweepstakes, Contests and Surveys at www.cocoacollectivexchange.com. If at you enter a sweepstakes or contest, or answer a survey, you will become a registered user (if you aren't one already). We may also ask you for some demographic information, such as your age. If you choose not to answer, you probably will not be able to participate in the sweepstakes, contest or survey.
Our Interactive Services.
Our Ratings & Reviews or Question & Answer services.
When you use the Ratings & Reviews or the Question & Answer services you will become a registered user (if you aren’t already one) and any personal information you submit will become part of your profile, as maintained by Cocoa Collective Xchange.
Product Availability Notifications.
If a product that you want to purchase at is not in stock, you can choose to provide us your e-mail address so that we can notify you when the product becomes available again. You do not need to be a registered user to receive a product availability notification.
Please note that if you choose to share information about yourself in an open format, such as through a Third Party Site like Facebook or Twitter or in the user-generated content elements of our own Sites, we consider that information to be public information - and not personal information.
How Cocoa Collective Xchange Protects Your Information
We realize that our customers trust us to protect their personal information. We take that task seriously. We maintain physical, electronic and procedural safeguards to protect your personal information. For example:
We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception.
• We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes.
• We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail.
Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. For example, we cannot ensure the security of your data during transmission to us or the security of your data on an iPhone (or other telephone device that can use iPhone applications) or on your Twitter page or on another computer. This reality is true of all Internet or data transmission use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.
How Cocoa Collective Xchange Uses Your Personal Information
Cocoa Collective Xchange collects personal information primarily to make our services more rewarding for you to use. We usually use this information for internal purposes, such as studying our customers' preferences. We may also use your information to track your purchase history and to contact you for account and promotional purposes.
In the event that another company buys the assets or stock of Cocoa Collective Xchange, your personal information may then belong to another entity.
How to Avoid Receiving Newsletters and Other Cocoa Collective Xchange Materials
We use e-mail addresses and mailing addresses to send out newsletters and other announcements with information about Cocoa Collective Xchange's new products, gifts and special features. After you become a registered user of www.cocoacollectivexchange.com, you can choose not to receive these announcements by opting-out of delivery. If you receive an e-mail and want to avoid further messages, look at the end of the e-mail for instructions on how to remove yourself from the mailing list. You can also edit your e-mail preferences at www.cocoacollectivexchange.com’s My Account page.
Who Views Your Personal Information
Cocoa Collective Xchange may share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service. They have access to personal information needed to perform their functions, but may not disclose your personally identifiable information for other purposes.
Some personal information is stored on servers owned by other companies. Except as otherwise described below, only Cocoa Collective Xchange has the right to access this information.
Personal information may be disclosed if required by law.
Making a Purchase
When you buy something on you have to supply a billing address, phone number, shipping address, and credit card information. By making a purchase, you become a registered user of www.cocoacollectivexchange.com.
Children Under 13
We comply with the Children's Online Privacy Protection Act of 1998. If you are under the age of 13, you can look at our Sites, but you cannot make a purchase. You also cannot become a registered user, or use any service on our Sites that asks for personal information. Our Sites are not designed for children. We do not wish to collect personal information from children under 13.
This policy is designed to protect children. Federal law requires us to take special steps to safeguard children's privacy.
If you register with us and we discover that you are under 13, we will delete such registration. We will send you a message if we do this. If you are under 13 and want to make a purchase, please ask a parent to place the order for you.
Social Commerce and Other Third Parties
We work with trusted third parties, including social network sites like Facebook, and with application developers who specialize in social commerce so we can connect to your social networks. Other social networks we use include Twitter and Instagram. All of these companies operate Third Party Sites. We provide access to our Sites by third parties and business partners so we can generate interest in our products among members of your social networks and to allow you to share product interests with friends in your network.
The use of any features made available to you on our Sites by a third party may result in information being collected or shared about you by us or by the third party. Information collected or shared through any such third party features is considered "public information" by us because the Third Party Sites made it publicly available. If you do not want us to be able to access information about you from Third Party Sites, you must instruct Third Party Sites not to share the information. We cannot control how your data is collected, stored, used or shared by Third Party Sites or to whom it is disclosed. Please be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing. If you do not want a Third Party Site to share information about you, you must contact that site and determine whether it gives you the opportunity to opt out of sharing such information. Cocoa Collective Xchange is not responsible for how these third parties may use information collected from or about you. However, we do identify any areas on our Sites where third parties share information about you.
Questions About This Policy
Cocoa Collective Xchange Privacy
3139 W. Holcombe Blvd. Suite 2098
Houston, TX. 77025